Refund policy

Return & Refund Policy

We want you to be completely satisfied with every purchase from Leoshy. If you need to return or exchange an item, please contact us within 30 days of receiving your order. We provide prepaid return shipping labels and cover all return shipping costs for eligible returns. You will not be charged any return shipping fees.

Eligible Items for Return

We accept returns in the following two situations, provided the item is unused, unworn, with tags attached, and in its original packaging:

  • Defective, damaged, or incorrect items
  • Non-defective items (e.g. change of mind, wrong size or style ordered)

The following items are not eligible for return:

  • Sale or clearance items
  • Gift cards

How to Start a Return or Exchange

Step 1: Submit a Return Request
Email us at support@leoshy.com with the following information:

  • Your order number
  • The item(s) you wish to return or exchange, including quantity
  • The reason for your return
  • If requesting an exchange, please specify the item you would like instead
  • If the item is defective or damaged, please attach supporting photos

We will review your request and respond within 1 business day with a Return Authorization number (RA#) and a download link for your prepaid return shipping label.

Step 2: Print Your Label and Ship Your Package
Once you have received our email, please follow these steps:

  • Download and print the prepaid return shipping label we provide
  • Affix the label clearly to the outside of your package
  • Write your Return Authorization number (RA#) clearly on the outside of the packaging — packages returned without a valid RA# will not be accepted
  • Place the item securely in its original packaging and seal it completely to ensure it is well protected during transit — we are unable to process refunds for items damaged due to insufficient packaging
  • Drop off your package at the nearest USPS, UPS, or FedEx drop-off location or collection box
  • Retain your drop-off receipt and tracking number for your records

Ship to:
Leoshy Returns
3702 Hoyt Ave
Everett WA 98201
United States
RA#_______________

Step 3: Inspection and Refund Confirmation
Once we receive your returned package, we will inspect it within 2 business days and notify you of the outcome by email. If your return is approved, your refund will be issued to your original payment account within 5 business days of approval. Please note that your bank or financial institution may require an additional 3–5 business days to process and post the credit to your account. If you have not received your refund within 7 business days of receiving our approval notification, please contact us at support@leoshy.com.

Exchanges

We accept exchanges on eligible items. Please indicate your preferred replacement item and specifications when submitting your return request. Once we receive and inspect your returned item, we will dispatch the replacement at no additional charge.

Damaged or Incorrect Items

Please inspect your order upon arrival. If your item is damaged, defective, or incorrect, contact us immediately at support@leoshy.com and include photos of the item and packaging. We will prioritize your case and work to resolve it as quickly as possible.

Contact Us

Leoshy
Email: support@leoshy.com
Address: 3702 Hoyt Ave, Everett WA 98201, United States
We read every message and aim to respond within 24 hours on business days.